Drifting customer service

I have been a customer for a couple of years. However, for the last couple of months there have been ongoing problems with your customer service. I sent my script via text and email, yet you did not receive it until I faxed it. Then I ordered contacts and was casually asked about the brand I wear, "youre in the air optics right?" I said "yes," assuming that she looked at my history of wearing color lens. I was sent regular air optics and I was so frustrated. On a Thursday evening I called to see how quickly they could get them to me since it was their fault and was told it would be Monday because they have to contact my doctor "again" about me wearing color lens---when they just contacted him about this order! Why would my script be any different?!! I was going to send my contact lens script, but she was telling me she couldnt confirm if I would receive them by Friday. I can barely see in my current lens, but am so turned off by your poor service Id rather go through my eye doctor and wait for my lens. At least I know they will be right. Forget convenience when it comes to 1.800.contacts. Its all about their convenience. ~

Glowmo about 1-800 Contacts