Takes your money, loses your order

New review:
Tried to place my second order with this app this morning.
Tried using Apple Pay. Apple Pay took my money. The order never happened.

I chatted with them via their chat interface and they said that I should have the funds released within 3 to 10 business days. There is no record of the order.

This app reminds of a company hiring someones nephew to build their app. If you dont have the expertise to build a world class app (or in this case a functional app) then you need to find a company to build it for you. Remove the fool in charge of testing this app.

I was a happy customer of 1-800-Contacts for 16 years. Now, and only because of their app, I am going to find an functional alternative.

In short: terrible app. Takes your money, loses your order.

Original review:
The app works fine, but there is one bug and one unneeded annoyance.

Bug: My saved card was declined because the card account doesnt exist anymore. I deleted that saved card and added a new card. New card was declined. I verified the details were correct and placed the order again. The order went through.

ANNOYANCE: Allow the screen to *#^$)(@ rotate!!! My iPad spends 90% of its life in a keyboard case which LANDSCAPE. Have you heard of LANDSCAPE??? Who comes up with the idea to limit this? As a dev I know how easy it is to support this. That is why the vast majority of apps can handle this. The only reason I placed my order sideways was because I already had an account and I got the free expedited shipping by using the app. ARRRRG!

LuckyHal about 1-800 Contacts, v6.4.2